FREQUENTLY ASKED QUESTIONS
Answer

Membership includes many benefits such as free delivery, access to events and subscriptions depending on the package you have chosen. Benefits are:

  • Free delivery of Wine Club monthly orders
  • Free access to Michael Fridjhon’s ratings and tasting notes through a complimentary subscription to his Wine Wizard app and website for the duration of your membership
  • Subscription to Sunday Times print or digital or Businesslive web for the duration of your membership - view details
  • Reduced prices for Wine Club members to RMB WineX and other wine shows and events
  • For existing Wine Wizard or newspaper subscribers, the once-off joining fee of R295 is waived
  • Answer

    Email us at info@thewineclub.co.za
    If we are not in a tasting or at a farm, we will typically reply on the same day, excluding weekends and public holidays.

    Answer

    We select wines and design hampers based on a number of factors including availability and price. Unfortunately, you cannot mix and match? If you really like a specific wine from your selected hamper, we may be able to assist you to order more.

    Answer

    We process payments on the 15th of the month and despatch your wine on the 22nd. Our delivery agents will call you on the contract number you have included on your membership to confirm a suitable delivery date and time. Please look out for their call; if they can't reach you, they will hold your wine until a date and time is confirmed. You or someone authorised by you will need to sign for acceptance of the delivery. Whomever signs needs to be over 18.

    If you live outside of the major SA metros, please allow 2 extra days for delivery.

    If your package does not arrive and has been lost, or is damaged, please notify us at info@thewineclub.co.za . We will send you a replacement order as soon as we can. If we are unable to dispatch replacement goods within 7 days we will offer you a full refund.

    Answer

    No - our prices for members include delivery.
    Non-members who order on an ad-hoc basis do pay a separate delivery fee. If you live in a remote area of South Africa we may need to contact you to quote separately for delivery.

    Answer

    In order to subscribe to two different packages please complete the subscription process first with one of the packages. Once you have subscribed to the first package and we have captured your details you can add a package under my details section or just follow the subscription process again.

    Answer

    Please login to the portal and click on MY DETAILS under MY ACCOUNT at the top right, once in MY DETAILS you will be able to change your delivery address. We require one week’s notice to guarantee that your address can be changed in time for your move date and to verify that you are moving to an area we service within our delivery network.

    Answer

    If the wine is corked we will replace that bottle at our cost (or refund you if there is no stock available). Unfortunately it's not possible to customise selections to meet individual requirements.

    Answer

    You can change packages at any time. The change will be effective immediately if wine has not already been ordered or despatched. If you are changing to a more expensive package you will be charged the difference in price between your old package and the new one. If you are downgrading you will be charged less on your next order going forward. If your wine was already ordered then your package change will be effective from the following month. To change package please login to the portal and select MY DETAILS under MY ACCOUNT at the top of the screen, once there you will be able to change package as well as add packages to your subscription.

    Answer

    If you won't be around to take delivery, we will ask our delivery agents to hold your wine for you. Don’t worry, it will be kept safely for you and can be delivered upon your return. Just let us know the period need it held back, and we will arrange that for you.

    Answer

    We only offer delivery within South Africa at this time.

    Answer

    Yes – however you then don’t get all the benefits our members enjoy, plus you need to pay a delivery fee.

    Answer

    Yes - To do this click on wines on the top menu then select the package you would like to purchase as a gift. You will see a buy box button under the package, select this and follow the process. You will be asked for the delivery address of where you would like to send the package.

    Answer

    Your subscription is ongoing so there is no need to renew. If you suspend your service at any point, you will be required to re-join the wine club.

    Answer

    We accept most credit and debit cards.

    Answer

    Information security is critical to our business. We use an external service provider called Payfast for payments. For future details please visit this link https://support.payfast.co.za/section/24-security-and-trust-questions/2

    Answer

    You will be notified that your payment details are about to expire on Payfast, please follow the link they provide in order to renew your card details.

    Answer

    Email us at info@thewineclub.co.za and we can send one to you.